Pace
Something not working, or a question about your subscription or your data? Write to us — a real person reads every message.
We reply within 2 business days. Telling us your device and iOS version gets you a faster answer.
Billing
Cancel Pace Plus
Apple handles all billing, so cancelling happens in your Apple settings — we can't do it for you.
- Settings app
- →
- your name
- →
- Subscriptions
- →
- Pace
- →
- Cancel
On a free trial? Cancel at least 24 hours before it ends or the first payment goes through.
Get your subscription back
New phone, or reinstalled the app? Nothing is lost — Apple remembers what you bought.
- Pace
- →
- Settings
- →
- Restore purchases
Your data
Delete everything
Settings → Delete account permanently erases your account and everything stored in the cloud, along with the copy on your phone. It cannot be undone.
Settings → Delete all data wipes only this device and leaves any account intact.
Questions
What do I get with Pace Plus?
The planner is free forever — your day, calendar, tasks, notes, journal, nutrition and Pulse never cost anything.
Plus unlocks the deep stuff: Month and Year recaps, month-vs-month nutrition, file attachments in shared notes, and unlimited collaborative notes. £1.99 a month or £14.99 a year, after a 7-day free trial.
I want a refund
Because Apple takes the payment, Apple issues the refunds — we have no way to do it from our side.
Request one at reportaproblem.apple.com, sign in, find Pace, and choose Request a refund.
I got a new phone — where did my stuff go?
If you were signed in, sign in on the new phone and everything comes back.
If you used Pace as a guest, your data only ever lived on the old device — there was no cloud copy to restore. Sign in to keep a backup from now on.
How do I add a friend?
Open Socials → Add friend and send a request to their email address. Nothing is shared until they accept — a request on its own connects nothing.
What can my friends actually see?
Only what you choose to share, and never the details. A friend can see that you're busy at 2pm — never what the event is. Titles are never sent.
Location is off by default and always time-limited. Ghost mode makes you invisible and pauses every share at once.
Do you track me or sell my data?
No. Pace has no ads, no third-party analytics, and no tracking of any kind. We don't sell or share your data, and we never will.
Pace is local-first: your data lives on your phone, and only syncs to the cloud if you sign in. The full details are in the Privacy Policy.
Something's broken
Email support@pacehq.com with what you were doing, what you expected, and what happened instead. Your device and iOS version help a lot.